POST FREE WORLD WIDE (to Over 160 countries) on all orders over
Your order is sent by International Air Satchel, tracked: 6-15 working days worldwide. Australasia 3-6 days.
You can be assured of first-class service. Orders are usually dispatched the same day as received. Your security & peace of mind are our concern. In some rural areas you may expect short delays, due to less frequent delivery options available in your area, which are beyond our control. Whilst your order is en-route, you will be sent three progress reports with tracking information..
For tracking info check here https://www.nzpost.co.nz/tools/tracking
We understand that you can change your mind; it’s human nature. Provided goods are returned in saleable condition within 30 days, we will issue a full refund. The only exception to this is with our magnetic jewellery, for which there are no returns, unless they are by damaged on delivery.
If your order is returned to us due to banned/restricted products, a wrong address or refusal to pay fees, we will issue you a refund for products that are returned to us in resaleable condition. You will be responsible for any return shipping charges.
If your diffuser breaks down within the first 12 months, we will either replace or refund. If you have problems with the unit initially, please send us photos or a video showing the problem, & we will resolve this, as customers’ happiness is our first priority. In some countries, we have a drop-off point that units can be sent to. We will act on your problem within 24 hours.
Address for return:
Bradfield & Durham International
12 Brookwater Ave